About Alauda
Alauda is the sovereign, cloud-native and AI enterprise platform trusted by 500+ enterprises across four continents — including Southeast Asia's largest bank and one of Africa's largest banking groups. Founded in 2014 by former Microsoft Azure core engineers and headquartered in Singapore, we unify containers, virtual machines, AI workloads, and autonomous operations on open standards. 2M+ vCores in production. 99.99% availability. No vendor lock-in.
The Role
As a Technical Account Manager (TAM), you are the long-term trusted advisor for Alauda's most important enterprise customers. After the platform goes live, you own the relationship — ensuring customers realize the full value of their investment, driving adoption across teams, and proactively identifying risks before they become issues. You'll sit at the intersection of technical depth and business acumen, translating customer goals into platform outcomes while surfacing expansion opportunities back to the sales team. This is a strategic, customer-facing role for someone who builds lasting partnerships, not just closes tickets.
What You'll Do
- Own the ongoing technical relationship with a portfolio of enterprise accounts — serving as their primary point of contact at Alauda
- Drive platform adoption and maturity: help customers expand from initial deployment to full-scale production use across teams and business units
- Conduct regular business reviews, health checks, and roadmap alignment sessions with customer stakeholders
- Proactively identify technical risks, usage gaps, and operational issues — coordinate with Engineering and Support to resolve them before they escalate
- Advocate for customer needs internally — influence product roadmap, prioritize feature requests, and ensure customer voice is heard across Alauda
- Identify and develop expansion opportunities: new clusters, additional modules (AI, Virtualization), and broader platform adoption
- Collaborate with Delivery, Support, Presales, and Engineering to ensure a seamless customer experience across the entire lifecycle
- Build and maintain customer success plans, tracking key outcomes, milestones, and renewal timelines
What You Bring
- 2+ years of experience in a customer-facing technical role — TAM, solutions engineer, technical consulting, or customer success engineering
- Solid understanding of cloud-native technologies, Kubernetes, or enterprise infrastructure platforms
- Strong relationship-building skills — you're comfortable engaging with both hands-on engineers and C-level executives
- Ability to understand a customer's business context and translate it into technical recommendations
- Proactive mindset — you don't wait for problems to find you
- Professional English proficiency (spoken and written) — this is the working language
- Comfortable working across time zones in a distributed, global team
Nice to Have
- Experience managing enterprise accounts in financial services, telecom, energy, or government
- Background at a platform vendor (Red Hat, SUSE, VMware, cloud providers)
- Hands-on experience with Kubernetes, Docker, or container platforms
- Experience with customer success tools, health scoring, or account planning frameworks
- Familiarity with presales or delivery workflows — you understand the full customer lifecycle
Why Alauda
Work That Matters — Our platform runs mission-critical infrastructure for the world's largest banks, telcos, and governments. What you build goes straight to production at scale.
Global, Distributed Team — Headquartered in Singapore with teams across Asia, Africa, and beyond. You'll work with colleagues and customers across cultures and time zones.
Open-Source DNA — We build on upstream Kubernetes, vLLM, KServe, and KubeVirt — never forked. You'll work with the real thing, and your skills stay portable.
Growth Stage, Proven Product — We're not a startup searching for product-market fit. We have 500+ customers and are scaling internationally — fast. You'll have real ownership and room to grow.
Founded by Engineers — Our CEO and CTO built core Azure infrastructure. Engineering excellence isn't a slogan here — it's the founding principle.